Taylor, Lord & Hughes Insurance
Insurance that Feels Like Family - Because you are.
Protection That’s Personal
Secure your home and all the memories inside with comprehensive, tailor-made coverage.
From your building to your employees, we’ve got every aspect of your business covered.๏ปฟ
Ensure your loved ones are financially protected, so you can live life fully today.
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Personalized health coverage options to meet your individual or family’s needs, with or without Medicare.
A Commitment to Our Community
As a local, independent insurance agency, we understand the unique needs of Michigan families and businesses. Our clients aren’t just policyholders—they’re our neighbors. That’s why we take the time to create customized insurance solutions for each client, ensuring you get the coverage that’s right for you. With strong ties to the community, we partner with Michigan-based insurance companies to offer you local expertise and coverage tailored specifically to our state.
Give Back with Our Referral Program
At Taylor, Lord & Hughes, we believe in supporting the community that has supported us for decades. That’s why, for every referral you send our way, we donate to a local nonprofit. This program is more than just a way to grow our business—it’s our way of giving back and making a positive impact. By referring friends and family, you’re helping us contribute to causes that make Michigan a better place for everyone.
This quarter, we’re honored to contribute to
UP Honor Flight. UP Honor Flight is a nonprofit organization dedicated to honoring Upper Peninsula veterans by providing them with an all-expenses-paid trip to Washington, D.C. to visit the memorials built in their honor. Each “Tour of Honor” is designed to be a meaningful and memorable experience, made possible through the support of dedicated volunteers and community contributions, providing veterans with the recognition and appreciation they deserve.
Hear It from Your Neighbors
Lindsey S.
Highly recommend Taylor, Lord & Hughes! The staff is always kind, friendly and efficient. Nothing but good experiences with this team. Thank you!-
Mike S.
Awesome customer service, great products and a pleasure to work with. -
Peg L.
I have had a great experience with Taylor, Lord $ Hughes. When I have questions, they get back to me quickly. Always there to help. Meghan is amazing! -
Scott D.
No one likes dealing with insurance, but the people at Taylor, Lord and Hughes always make thing easy! Thanks again! -
Ellwood L.
Always prompt, expert service whenever required. Would never consider switching agencies. The job is always done right! -
Sandra B.
I've been a client of Taylor Lord and Hughes for several years. The entire staff there has always been a quick phone call away to help with any questions or concerns I may have. It's wonderful working with a business that considers you a priority every day. -
Lisa F.
Kind friendly service! -
Tricha F.
Very Good Service Very helpful and gets back to us quickly -
Jamie B.
Jolie has been a pleasure to work with. Always responsive in a timely manor and is thorough in answering any questions. -
Alexys J.
As a first time homebuyer, I can say with confidence I could not have done it without the help from Steve at TL&H. After many calls to many insurance companies looking for home owners insurance, I wanted to give up. TL&H was recommended to me and from the first call I knew I was in good hands. Steve was patient, kind, very knowledgeable, and thorough. Not only did he put in the work to give me multiple options but he also explained the differences between them all in a way I could understand, and then helped me decide which was best for us. He answered all of my questions, no matter how small or stupid, with ease, and he made sure I understood the answer. Insurance can be confusing and frustrating, but Steve at TL&H made it simple and easy. I will always recommend! -
Tiffany P.
I have worked with a few of the ladies here at TL&H Agency and they all have been very helpful! Their knowledge of products and the customer service they provide is above and beyond. Our commercial and personal lines agents are Jolee Hughes-Nummela and Deanna Packer and our health insurance agent is Meghan Richer. They are very great agents! :) -
Nikki T.
The level of customer service I receive from Taylor, Lord & Hughes Inc is superb! All phone calls and e-mails are returned with friendly responses in less than 24 hours. The past 2 times I called I had amazing experiences where the person answering the phone knew who I was and the answer to my question before I even asked. I am not sure what kind of magic happens around there but please keep it up! -
Joe S.
Awesome service and support! I have been a customer for more than 9 years and any claims have been handled quickly and without issue. We insure everything with T.L.H including business, home, auto and I'm continually impressed by how many times this firm has actually SAVED us money on our premiums! -
Todd B.
Smart,experienced,polite, excellent choice! -
Don B.
Always great rates and they look for best deals -
Chrisandra S.
Good service dispite it being an unscheduled walk in on my part. -
Rick C.
Had wind damage and they were excellent in getting adjuster out and within a week had insurance check in my hand. Exceptional service. -
Michael C.
They go out of there way to help. -
Ryan N.
great hometown service and will go the extra mile to help you find the best policy for you. -
Dave H.
I have been doing business there for years .Very professional, friendly and always available for anything I need. -
Making M.
Very nice and helpful ๐ -
Melissa C.
Great ins and customer service. -
Jay C.
Good -
Barbara B.
Always very friendly and never have to ask a second time if we have an issue. Response quickly if they don’t have the answer when I contact them. -
Jay T.
Quality service from a friendly staff for all our insurance needs. We (along with our grown children who reside in Illinois) have our home owners & auto insurance here. Staff is courteous & helpful. We feel safe knowing if we ever need to file a claim that they are truly there to help. Staff is great about looking at different insurance providers for best cost for for our needs. It’s great dealing with real people you know & trust! Best insurance group we’ve done business with. Awesome agency to work with -
Danielle A.
Excellent customer service from everyone at this agency! -
Christine D.
When my previous car insurance spiked over 30% this year, Dustin was able to quickly get me quotes to cut down on the cost of keeping my car on the road. I had all kinds of what if scenarios between keeping my truck or not and analyzing different coverage levels. Dustin was extremely quick and helpful in organizing all the information and getting me my options so I could change over before my coverages lapsed. -
Wendy P.
Always helpful and able to answer any question or issue I throw at them. I appreciate their professionalism and help. -
Brent D.
Deanna is very helpful, informative and I can see she strives to give me a fair rate. -
Randy E.
Meghan did a great job answering all of my questions, and set me up with a plan that fit our needs. After bad experiences with another provider, it was a breath of fresh air to finally get questions answered that I had been asking someone else for years, and either never got answered, or they didn't listen to what my needs actually were. Thank you! -
Nick L.
Meagan Ritchie go's above and beyond to find you the plan that fits your needs the most. Very nice office too, they got comfy chairs haha -
Dianna S.
Friendly- makes me life easier by taking payments by phone, quick responses and using technology. -
Dr. V.
Thanks to Jolee and Justin who both went above and beyond with our entire experience. My husband and I switched over all of our insurance policies and it was an easy and seamless transition. We now feel like we have appropriate coverage and no complaints at all. -
Kyra H.
So I absolutely love this company, they have some of the best rates of anyone around! -
Nicholas W.
I been with this insurance company for almost a year now and they have found me the cheapest and best deal to get my vehicles on the road without any means to gain money from me. The staff is courteous and friendly. I've had a lot of questions about my policies and they were happy to oblige. I would recommend this company to family and friends. -
Colleen P.
I have had insurance through Taylor, Lord & Hughes for more than 30 years. I appreciate their attention to detail and assistance in finding the best coverage for my insurance needs. -
Daniel S.
Great insurance company to go through. A month before my insurance renewed they gave me a call and told me that they could save me on insurance. Sure enough I went in and signed a paper and saved $200 a year on my car and homeowner insurance. -
Terry P.
I always receive a high level of service and appreciate the warm welcome I get from all of the smiling faces every time I go there. -
Jennifer D.
After moving back to the UP after being gone for over 25 years, I forgot how many wild animals like to target your vehicles. Within my first 18 months here, I had a wild turkey smash into my car and a few months later, a huge deer got me. And a few months later, a second deer. Working with Dustin and his team was amazing. I never had to worry about the process. They were professional, kind and empathic to my crazy adventires. -
Jonathan G.
When I need answers regarding an insurance problem I've always had a timely response. Communication, professionalism, has been my experience. Keep up the good work. -
Rich M.
My experience with Taylor Lord & Hughes Insurance, since moving back to Escanaba 2 years ago, has been 2nd to none. Our agent, Steve Braun, has always been there promptly and courteously to answer any questions, no matter the time of day. It’s nice working with one company to take care of all our insurance needs. Thank you Steve! -
Dakota L.
Met Ryan, through a friend and he was able to save me a substantial amount of money on my policies. Have recommended him to others I know. -
Dean A.
This agency has been providing our homeowners insurance for many years. Their customer service is outstanding!! -
Renee L.
Dustin has been great to work with, always very responsive. -
Kim O.
Any time I have a question they are so helpful and get me answers in a timely manner. -
Robin S.
My home was vandalized over the summer and Taylor Lord and Hughes made my experience so easy, and Steve Braun went above and beyond with help getting my claim processed, so I could have my home repaired and restored back to normal. Would definitely recommend, everyone I have spoken to has been friendly, professional, supportive and knowledgeable. -
Scott J.
I have used Hughes for many decades. They have done a great job and truly make sure policies meet our needs. I trust them for our companies in addition to all my personal policies. -
Pat B.
Our company has worked with Taylor Lord And Hughes for many years. The staff are very knowledgeable, polite and quick to respond. I would recommend them for any of your insurance needs. -
Rebecca B.
Friendly customer service! -
Mary C.
They are very good at getting back to me for either questions or information about my insurance. Dustin is very good about my needs and concerns about the insurances I might need, and the Cost I might endure do to the policy in question! I'm truly grateful for the service they provide for me, and for the concerns that they show in my needs!! Thank you Dustin and team!!! -
Dylan B.
Sidney is fast and easy to work with! She’ll always find the best insurance deal for you! -
Mikki S.
Meghan’s the best! Best insurance lady ever! -
Kay T.
Knowledgeable, helpful staff. -
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Great service, the staff was very patient to communicate with us.na The problem was resolved in a timely manner, which was exactly what I needed. -
Mark H.
Professional and courteous
